FAQ
Everything you need to know.
How do I book a shuttle?+
You can book online, by phone, or by email. Advance reservations are recommend to guarantee availability.
How far in advance should I book?+
We recommend booking as soon as you know your cruise dates. During peak cruise season, we suggest booking at least 2-4 weeks in advance.
What happens if my cruise or flight is delayed?+
We track your flight and cruise disembarkation in real time. There is no charge for delays. For flights, you get 60 minutes of free wait time after landing before any extra fees apply.
Are child safety seats available?+
Yes. We provide infant, toddler, and booster seats on request at no extra charge. Please request when booking so we can equip the vehicle before pickup.
What payment methods do you accept?+
We accept major credit and debit cards as well as cash on board. Other payment options may be available during booking.
What is your cancellation policy?+
Free cancellation up to 24 hours before your scheduled pickup. Cancellations inside 24 hours are charged 50%. No-shows are charged in full.
Can I make a last-minute reservation?+
Yes, if seats are available. Contact us to check availability.
What if my flight is delayed?+
If you provide your flight number we'll monitor your flight and adjust your pickup time when possible.
How much luggage can I bring?+
Each passenger may bring one suitcase and one carry-on. Contact us if you have oversized luggage or extra bags.
Can you accommodate wheelchairs or mobility devices?+
Yes. Please let us know when booking so we can make the appropriate arrangements.
Can I change my reservation?+
Yes, subject to availability.
How do I find my driver after my cruise?+
We'll provide detailed pickup instructions before your cruise, including where to meet your driver.
How can I reach you if I have questions?+
You can contact us by phone, email, or through the contact form on our website. We're happy to help!
Do you offer returned transportation after my cruise?+
Yes! We provide round-trip shuttle service from the Port of Galveston back to the airport, hotel, or other designated locations.
Are your drivers licensed and insured?+
Yes. All of our drivers are professionally licensed, insured and committed to providing safe, reliable transportation.
Are your vehicles clean and maintained?+
Absolutely. Our vehicles are regularly cleaned, sanitized, and inspected for your safety and comfort.
Ready to head to the Port?
Secure your ride in under 3 minutes and you will receive an instant confirmation.